START

2025-01-14 

SLUT

2025-05-15 

STAD / REMOTE

Stockholm  

OMFATTNING

100% 

UPPDRAGSBESKRIVNING

Service Management Project Manager (SMO Team)To our customer we are seeking a skilled Project Manager with strong experience in service management to join the customers Service Management Office (SMO) team. 

This role begins with a pre-study phase lasting approximately four months, aimed at preparing the groundwork for a long-term initiative to establish a unified service desk across the Nordics. Currently, separate service desk suppliers operate in each market.

Pre-Study Phase Objectives

The primary focus during this phase will be a comprehensive situational analysis, including the following key components:

• Process Mapping: Assessing and documenting current workflows.
• Data Gathering and Presentation: Collecting relevant data and presenting findings.
• Cost Overview: Developing a financial analysis of the current and proposed setups.
• Risk Matrix: Conducting workshops and analyses with stakeholders to identify and evaluate risks.
• Stakeholder Analysis: Identifying and understanding key stakeholders and their influence.
• External Benchmarking: Comparing against industry standards and best practices.
• Business Case Development: Crafting one or more business cases for decision-making.
• Competence GAP Analysis: Identifying required skills and current gaps.
• Communication Plan: Establishing a framework for effective project communication.
• Feedback Gathering: Ensuring stakeholder input and engagement.

Implementation Phase (Future Focus)

Should the project proceed to implementation, the emphasis will shift to organizational alignment and transformation management, including:

• Driving organizational “buy-in” and securing stakeholder support.
• Managing complex political landscapes.
• Facilitating transformation and change management processes.

If you have the experience, skills, and drive to lead a strategic initiative with significant organizational impact you are welcome to send in your application.

KOMPETENSKRAV

• Experience in Service Management: Demonstrated expertise in managing service-related projects and processes preferably projects similar to the assignment as described.
• Strong Communication Skills: The role requires significant interaction with key stakeholders, including executives, and navigating a politically complex environment.
• Transformation Management: Proven ability to lead organizational change and secure cross-functional alignment.
• Analytical and Strategic Thinking: Proven capable of conducting in-depth situational analyses and developing actionable business cases.
• ITIL certification v.3 or V.4 (mandatory)JaStrong Project management experience (documented certification)

MERITERANDE